Technology

Beyond Inbound—How Automated Outbound Communication Gives County Staff Time Back

Beyond Inbound—How Automated Outbound Communication Gives County Staff Time Back 

Technology

Most conversations about AI-powered virtual assistants focus on one thing: answering the phone when it rings. That’s important work, but it’s only half the need.  The other half—the half that often gets overlooked—is what happens before the phone rings. The reminder calls, document request notifications, status updates, and appointment confirmations. These are the everyday, repetitive

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AI in Public Sector Workflows: How County Governments Are Reducing Redundant Calls and Improving Communication

AI in Public Sector Workflows: How County Governments Are Reducing Redundant Calls and Improving Communication

Technology, Thought Leadership

Picture a typical morning at a county agency. Before noon, staff answered the same five questions dozens of times: What are your hours? How do I pay my property taxes online? Where do I go to renew my business license? What’s the status of my permit? Did you receive my application? These aren’t unimportant questions.

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Stop Waiting, Start Crawling: How HHS Agencies Can Take the First Step on AI

Stop Waiting, Start Crawling: How HHS Agencies Can Take the First Step on AI

Technology, Thought Leadership

At health and human services agencies across the country, there are conversations happening about AI that include phrases like these: We understand that instinct to be cautious. AI is moving fast, the policy landscape is complicated, and nobody wants to make a costly mistake. But the workforce crisis isn’t waiting; agency caseloads aren’t decreasing, and

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Putting the Human Back in Human Services: How AI Creates More Space for Empathy

Putting the Human Back in Human Services: How AI Creates More Space for Empathy

Technology, Thought Leadership

A question that often comes up when TipCo talks about AI with health and human services agencies: Are you worried about losing the human side of human services? It’s a good question and our answer might surprise you. No, we’re not worried. In fact, TipCo believes that AI is one of the best opportunities we’ve had

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Real Results, Real Stories: How New York Counties Are Using EVA to Transform Benefits Delivery

Real Results, Real Stories: How New York Counties Are Using EVA to Transform Benefits Delivery

Partnerships, Technology, Thought Leadership

At the New York Public Welfare Association’s (NYPWA) 2026 Winter Conference, TipCo moderated a panel session that didn’t feel much like a typical conference presentation. There were real conversations, metrics, and effects on staff. Three New York county commissioners—Sarah Merrick of Onondaga County, Kira Pospesel of Greene County, and Don Horan of Allegany County—sat down

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Modernizing Human Services: How EVA Is Helping County Agencies Prepare for What’s Next

Modernizing Human Services: How EVA Is Helping County Agencies Prepare for What’s Next

Technology

Across the country, human services agencies are facing a pivotal moment. With rising demand, outdated systems, and new federal legislation on the horizon—including the anticipated changes from HR1—leaders are rethinking how services are delivered, staffed, and sustained.  At TipCo Automated Systems, we’ve partnered with county agencies to help them meet this moment with EVA, our

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Greene County Department of Social Services & EVA: Saving Time and Improving Timeliness Together

Greene County Department of Social Services & EVA: Saving Time and Improving Timeliness Together

Partnerships, Technology

In early 2024, Greene County Department of Social Services (DSS) in New York was struggling to keep up with the volume of calls coming into the agency daily. Already short-staffed with vacancies waiting to be filled, their public assistance, SNAP, and employment cases were piling up. The Greene County DSS team knew something needed to change and

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Looking Forward: How AI and Automation Can Transform Health and Human Services

Looking Forward: How AI and Automation Can Transform Health and Human Services

Technology

As we navigate the transformative era of health and human services (HHS), artificial intelligence (AI) and automation are emerging as powerful tools that are reshaping how agencies operate and deliver services. According to the report “How AI & Automation Are Shaping the Next Era of Health & Human Service” a Government Technology and Governing Guide,

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Building Public Trust in AI: How Government Agencies Can Enhance Service Delivery with Transparency and Ethics

Building Public Trust in AI: How Government Agencies Can Enhance Service Delivery with Transparency and Ethics

Technology

On the topic of artificial intelligence (AI) and human resources (HR), Zoe McBride, Director of Human Resources for Microsoft Australia and New Zealand, highlights that this is an exciting time for HR leaders as AI can transform HR functions by making them more efficient and supportive of people. She believes HR is uniquely positioned to help

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Balancing Opinions on AI in Government: Analysis and Case Study Insights

Balancing Opinions on AI in Government: Analysis and Case Study Insights

Technology, Thought Leadership

AI is poised to revolutionize how we work and learn for three key reasons. First, early studies in September 2023 demonstrated significant productivity boosts, with AI users achieving a time savings of over 30 percent and higher-quality outputs. Additionally, the exceptional performance of OpenAI’s Generative Pre-trained Transformer 4 (GPT-4), which is a multimodal large language

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