Case Studies
The People Behind the Results
Success Stories
Behind every efficiency gain and every hour saved is a team of people who showed up, embraced something new, and made it work for their community. These are their success stories.
Explore how TipCo customers are implementing AI, reducing administrative burden, and freeing up staff to focus on what they do best: serving the people who need them most.
FEATURED WEBINAR
From Pilot to Proof: What AI Is Delivering for Onondaga County DSS
Recorded October 28, 2026 · Hosted by NACHSA (National Association of County Human Services Administrators) · 60 minutes
Onondaga County DSS Commissioner Sarah Merrick joins TipCo’s Greg Tipping to share how the agency uses EVA to take routine work off staff’s plates. Hear why Onondaga turned to AI, what EVA Phone, EVA R&R, and EVA Worker Assist are delivering, and how every case decision stays with agency staff.
How EVA Transformed Greene County DSS Operations, Timeliness, and Staff Well-Being
Facing post-pandemic workforce shortages, the Greene County Department of Social Services partnered with TipCo to deploy EVA, restoring staff efficiency and improving client support in a rural agency environment.
The results were fast and dramatic: timeliness scores nearly doubled, and mandatory overtime stopped completely. Read how Greene County turned things around.
What Our Customers Say
At TipCo, we solve critical staffing shortages for government service organizations nationwide. We believe innovation and automation drive positive social change. Read our testimonials.
EVA will be able to assist callers 24 hours a day, 7 days a week. Our most overburdened families will have reassurance and hope through the information EVA can provide.
—Stacy Alvord
Commissioner, Oswego County DSS
It [Technology] will provide operational effectiveness, allowing humans to do work designed for humans (determining eligibility) while AI does the more mundane/repetitive/time-consuming tasks.
—Karen Marcum
Company Commissioner, Jefferson County DSS