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Doing More with Less: How AI Automation Helps Counties Offset Rising Service Costs
AI automation lets counties absorb rising mandated costs without cutting services or overriding the property tax cap—by automating the high-volume, repetitive work that currently consumes staff time, like routine phone...
When AI Leaders Hit the Brakes, TipCo Was Already Driving Carefully
Last weekend, a wave of headlines put AI safety back in the national spotlight after the CEO of a major AI company published a widely discussed essay calling on the...
Beyond Inbound—How Automated Outbound Communication Gives County Staff Time Back
Most conversations about AI-powered virtual assistants focus on one thing: answering the phone when it rings. That's important work, but it's only half the need. The other half—the half that...
Introducing the New TipCo: A Bolder Look for the Same Mission-Driven Work
If you've visited the TipCo site recently, you've probably noticed something different. TipCo has a new website and a refreshed brand to go with it! We’re the same company with...
AI in Public Sector Workflows: How County Governments Are Reducing Redundant Calls and Improving Communication
Picture a typical morning at a county agency. Before noon, staff answered the same five questions dozens of times: What are your hours? How do I pay my property taxes...
Stop Waiting, Start Crawling: How HHS Agencies Can Take the First Step on AI
At health and human services agencies across the country, there are conversations happening about AI that include phrases like these: “We know we need to do something with AI.” “We’re...
Putting the Human Back in Human Services: How AI Creates More Space for Empathy
A question that often comes up when TipCo talks about AI with health and human services agencies: Are you worried about losing the human side of human services? It's a good...
Real Results, Real Stories: How New York Counties Are Using EVA to Transform Benefits Delivery
At the New York Public Welfare Association's (NYPWA) 2026 Winter Conference, TipCo moderated a panel session that didn't feel much like a typical conference presentation. There were real conversations, metrics,...
