EVA Worker Assist
The Virtual Interview Assistant
EVA Worker Assist (formerly named EVA Interview) streamlines the application process for services and assistance, completes related forms, and records customer audio signatures. These features save staff up to 45 minutes per interview. Workers review every interview and make all eligibility decisions.
Ready to Save Your Team Time?
EVA Worker Assist is already helping agencies nationwide improve outcomes and streamline processes. Discover what it can do for your agency.
Multilingual interviews
Reduce language barriers during client interviews with real-time, two-way voice translation.
24/7 availability
Conduct interviews when it’s best for the client, 24 hours a day, 7 days a week, not just during office hours.
Automated process
Trust EVA to begin an application, including data gathering and audio signatures for enhanced compliance and consistency.
Application tracking
Track customer applications and forms submitted over the phone via a dashboard accessible to workers.
Customizable interactions
Increase flexibility and adaptability with tailored options to meet specific agency needs.
Save Time with EVA Worker Assist
Greene County DSS, New York
Greene County Department of Social Services (DSS) achieved SNAP timeliness improvement from 55% to 85% and a reduction in late cases from 24% to 0%.
“This isn’t just about efficiency; it’s about equity and access. Residents deserve clear answers and a straightforward path through public assistance programs, and staff deserve tools that make their job manageable in a world of growing demands.”
Dan Jensen
Associate Director, Olmsted County, Minnesota
Family Support & Assistance