Technology

Modernizing Human Services: How EVA Is Helping County Agencies Prepare for What’s Next

Modernizing Human Services: How EVA Is Helping County Agencies Prepare for What’s Next

Technology

Across the country, human services agencies are facing a pivotal moment. With rising demand, outdated systems, and new federal legislation on the horizon—including the anticipated changes from HR1—leaders are rethinking how services are delivered, staffed, and sustained.  At TipCo Automated Systems, we’ve partnered with county agencies to help them meet this moment with EVA, our

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Greene County Department of Social Services & EVA: Saving Time and Improving Timeliness Together

Greene County Department of Social Services & EVA: Saving Time and Improving Timeliness Together

Partnerships, Technology

In early 2024, Greene County Department of Social Services (DSS) in New York was struggling to keep up with the volume of calls coming into the agency daily. Already short-staffed with vacancies waiting to be filled, their public assistance, SNAP, and employment cases were piling up. The Greene County DSS team knew something needed to change and

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Looking Forward: How AI and Automation Can Transform Health and Human Services

Looking Forward: How AI and Automation Can Transform Health and Human Services

Technology

As we navigate the transformative era of health and human services (HHS), artificial intelligence (AI) and automation are emerging as powerful tools that are reshaping how agencies operate and deliver services. According to the report “How AI & Automation Are Shaping the Next Era of Health & Human Service” a Government Technology and Governing Guide,

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Building Public Trust in AI: How Government Agencies Can Enhance Service Delivery with Transparency and Ethics

Building Public Trust in AI: How Government Agencies Can Enhance Service Delivery with Transparency and Ethics

Technology

On the topic of artificial intelligence (AI) and human resources (HR), Zoe McBride, Director of Human Resources for Microsoft Australia and New Zealand, highlights that this is an exciting time for HR leaders as AI can transform HR functions by making them more efficient and supportive of people. She believes HR is uniquely positioned to help

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Balancing Opinions on AI in Government: Analysis and Case Study Insights

Balancing Opinions on AI in Government: Analysis and Case Study Insights

Technology, Thought Leadership

AI is poised to revolutionize how we work and learn for three key reasons. First, early studies in September 2023 demonstrated significant productivity boosts, with AI users achieving a time savings of over 30 percent and higher-quality outputs. Additionally, the exceptional performance of OpenAI’s Generative Pre-trained Transformer 4 (GPT-4), which is a multimodal large language

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Early Insights from the ACCESS Initiative: Summary and Commentary

Early Insights from the ACCESS Initiative: Summary and Commentary

Latest News, Technology

The Aligned Customer-Centered Ecosystem of Services & Supports (ACCESS) initiative is a two-year project led by the American Public Human Services Association (APHSA) in collaboration with the National Association of State Workforce Agencies (NASWA). Its goal is to create a roadmap for modernizing and aligning efforts across human-focused programs  to improve customer-centered program design and

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Navigating Generative AI: Understanding, Governance, and Applications

Navigating Generative AI: Understanding, Governance, and Applications

Technology

As the world delves deeper into the realm of artificial intelligence (AI), one particular branch, generative AI (GenAI), has been making waves with its innovative approach. Generative AI: The Basics Generative AI, a recent advancement in AI technology, diverges from traditional predictive models by focusing on creating new data rather than making specific predictions based

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Shaping Perspectives: How Narratives Influence Public Opinion of AI

Shaping Perspectives: How Narratives Influence Public Opinion of AI

Technology

At TipCo, we’re known to enjoy a movie or two. Movies and media have been fascinated with artificial intelligence (AI) technology far longer than we’ve had capability to create artificial intelligence. Although the term “AI” was first introduced in 1952, the concept has been explored since ancient times. In Homer’s Iliad, written around the eighth

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Nurturing Progress: The SNAP Process and Technology Improvement Grants (PTIG)

Nurturing Progress: The SNAP Process and Technology Improvement Grants (PTIG)

Technology, Thought Leadership

In the realm of social welfare, the Supplemental Nutrition Assistance Program (SNAP) stands as a vital support system for millions of individuals and families across the United States. Ensuring the efficiency and effectiveness of SNAP operations is paramount to its success in providing much-needed assistance to those in need. This is where the SNAP Process and Technology Improvement Grants (PTIG) come into play, offering support to state agencies and community-based partners in their endeavors to enhance the quality and efficiency of SNAP processes.

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The Transformative Impact of SNAP on Food Insecurity—Series on the Benefit of HHS Programs

The Transformative Impact of SNAP on Food Insecurity—Series on the Benefit of HHS Programs

Technology

In the intricate tapestry of health and well-being, the threat of food insecurity looms large, affecting millions of households across the United States. The repercussions are profound, extending to increased risks of chronic health conditions, including diabetes, obesity, heart disease, and mental health disorders. The year 2020 witnessed almost 10.5 percent of U.S. households grappling with food insecurity, underscoring a critical need for effective interventions.

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