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AI Should Assist, Not Decide: Building Trust in Person-Centered AI for Caseworkers
Person-centered AI in human services means technology supports caseworkers while people keep the final say on every eligibility and case decision. AI takes on repetitive, high-volume tasks like answering routine...
Ready for January 2027? What County DSS Agencies Need from Their AI Partner Now
On January 1, 2027, Centers for Medicare & Medicaid Services (CMS)'s interim final rule on Medicaid community engagement requirements takes effect, requiring states and counties to verify work participation for...
Doing More with Less: How AI Automation Helps Counties Offset Rising Service Costs
AI automation lets counties absorb rising mandated costs without cutting services or overriding the property tax cap—by automating the high-volume, repetitive work that currently consumes staff time, like routine phone...
When AI Leaders Hit the Brakes, TipCo Was Already Driving Carefully
Last weekend, a wave of headlines put AI safety back in the national spotlight after the CEO of a major AI company published a widely discussed essay calling on the...
Beyond Inbound—How Automated Outbound Communication Gives County Staff Time Back
Most conversations about AI-powered virtual assistants focus on one thing: answering the phone when it rings. That's important work, but it's only half the need. The other half—the half that...
Introducing the New TipCo: A Bolder Look for the Same Mission-Driven Work
If you've visited the TipCo site recently, you've probably noticed something different. TipCo has a new website and a refreshed brand to go with it! We’re the same company with...
AI in Public Sector Workflows: How County Governments Are Reducing Redundant Calls and Improving Communication
Picture a typical morning at a county agency. Before noon, staff answered the same five questions dozens of times: What are your hours? How do I pay my property taxes...
