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Equity as the Driver of Change: USDA Program Improvements

Equity as the Driver of Change: USDA Program Improvements

“The Role of the USDA Food and Nutrition Service” report from the United States Department of Agriculture (USDA), Food and Nutrition Service (FNS) outlines the organization’s longstanding commitment to ending hunger,...
Building Public Trust in AI: How Government Agencies Can Enhance Service Delivery with Transparency and Ethics

Building Public Trust in AI: How Government Agencies Can Enhance Service Delivery with Transparency and Ethics

On the topic of artificial intelligence (AI) and human resources (HR), Zoe McBride, Director of Human Resources for Microsoft Australia and New Zealand, highlights that this is an exciting time for...
TipCo Automated Systems Joins the AWS Partner Network

TipCo Automated Systems Joins the AWS Partner Network

January 3, 2025– Columbus, TipCo Automated Systems, a company focused on delivering high-value technology solutions for government agencies, joined the Amazon Web Services (AWS) Partner Network (APN) and completed the...
Understanding SNAP Error Rates: Challenges, Impacts, and Solutions for State Agencies

Understanding SNAP Error Rates: Challenges, Impacts, and Solutions for State Agencies

The Supplemental Nutrition Assistance Program (SNAP) plays a vital role in supporting food security for millions of Americans. In fiscal year 2023, the overpayment error rate for SNAP was 10.03...
How to Improve Efficiency in Your Government Agency: A Guide

How to Improve Efficiency in Your Government Agency: A Guide

Efficiency in government agencies is essential for delivering high-quality public services, optimizing resources, and maintaining staff morale. In a sector where demands are increasing and budgets are often stretched, improving efficiency can...
Balancing Opinions on AI in Government: Analysis and Case Study Insights

Balancing Opinions on AI in Government: Analysis and Case Study Insights

AI is poised to revolutionize how we work and learn for three key reasons. First, early studies in September 2023 demonstrated significant productivity boosts, with AI users achieving a time...
SNAP as an Anti-Poverty Tool

SNAP as an Anti-Poverty Tool

Economic security programs like Social Security, food assistance, tax credits, and housing assistance play a crucial role in alleviating short-term poverty and improving long-term outcomes for children. These programs have...
Early Insights from the ACCESS Initiative: Summary and Commentary

Early Insights from the ACCESS Initiative: Summary and Commentary

The Aligned Customer-Centered Ecosystem of Services & Supports (ACCESS) initiative is a two-year project led by the American Public Human Services Association (APHSA) in collaboration with the National Association of...
EVA Goes Live in Jefferson County, New York Department of Social Services

EVA Goes Live in Jefferson County, New York Department of Social Services

We are thrilled to announce that EVA is officially live in Jefferson County’s Department of Social Services! Since the launch last week, staff have already reported significant time savings. With the...
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