Blog
Where Automation Meets Purpose
Explore industry insights, automation best practices, and expert perspectives designed to help organizations work smarter.
All
- All
- Latest News
- Partnerships
- Technology
- Thought Leadership
- Women in AI
Beyond Inbound—How Automated Outbound Communication Gives County Staff Time Back
Most conversations about AI-powered virtual assistants focus on one thing: answering the phone when it rings. That's important work, but it's only half the need. The other half—the half that...
Introducing the New TipCo: A Bolder Look for the Same Mission-Driven Work
If you've visited the TipCo site recently, you've probably noticed something different. TipCo has a new website and a refreshed brand to go with it! We’re the same company with...
AI in Public Sector Workflows: How County Governments Are Reducing Redundant Calls and Improving Communication
Picture a typical morning at a county agency. Before noon, staff answered the same five questions dozens of times: What are your hours? How do I pay my property taxes...
Stop Waiting, Start Crawling: How HHS Agencies Can Take the First Step on AI
At health and human services agencies across the country, there are conversations happening about AI that include phrases like these: “We know we need to do something with AI.” “We’re...
Putting the Human Back in Human Services: How AI Creates More Space for Empathy
A question that often comes up when TipCo talks about AI with health and human services agencies: Are you worried about losing the human side of human services? It's a good...
Real Results, Real Stories: How New York Counties Are Using EVA to Transform Benefits Delivery
At the New York Public Welfare Association's (NYPWA) 2026 Winter Conference, TipCo moderated a panel session that didn't feel much like a typical conference presentation. There were real conversations, metrics,...
The SNAP Error Rate Fix Nobody’s Talking About: Give Workers More Time
If you work in health and human services, you already know what payment error rates are, and you probably know that the stakes around them just got a lot higher....
