EVA Phone
Empowering community self-service
AI-powered EVA Phone empowers self-service application processing by automating routine phone inquiries. No more waiting on overburdened staff.
Productivity
Boost efficiency by limiting time-consuming manual processes
Accuracy
Minimize human error and improve compliance using predefined rules
Customer Service
Focus on high-value activities that improve customer interactions
Employee Morale
Reduce burnout and utilize resources to their full potential
Data Analysis
Ensure accurate data and pinpoint trends with predictive analytics
Continuous Availability
Run uninterrupted operations 24 hours/day, 7 days/week, 365 days/year
All-in-one
community self-service
EVA Phone empowers client self-service to eliminate phone tag and the need to visit a local office.
General information
Get information such as how to apply for benefits, agency hours and directions, and more.
Language translation
Eliminate language barriers with real-time, two-way voice translation.
Mailer requests
Have application and recertification paperwork mailed to your home address.
Document confirmation
Find out if the agency staff have received documents you have dropped off or mailed in.
Case status
Check on the latest status of your application or recertification.
Contact changes
Notify the agency that you have moved or that your contact information has changed.
Case changes
Report any changes to your case such as employment status, income, or household.
Benefit cards
Report a benefit card has been lost or stolen or request a new benefit card.
Notices & decisions
Have a copy of a notice or decision on your case mailed to you.
